User Terms and Conditions
These Terms and Conditions set out the rules that govern use of Zoccer’s online sportsbook and casino services. They explain the relationship between us and our users, what we expect from account holders, and how we administer offers, payments and disputes. By creating an account or using the site you agree to comply with these terms and any applicable local laws.
Account responsibilities
Account holders are responsible for maintaining the confidentiality of their login details and for all activity that occurs under their account. You must provide accurate, current information when registering and keep that information up to date. We may suspend or close accounts where we suspect unauthorized access, fraud, identity theft or a breach of these terms. If you suspect someone else is using your account you must notify us immediately.
Eligibility requirements
To register and play you must meet the legal gambling age and residency requirements applicable where you are located. Only one account is permitted per person; joint accounts and multiple accounts are not allowed. Accounts belonging to self-excluded, underage or otherwise ineligible persons will be closed or suspended in accordance with our responsible gambling policies.
h2>Acceptable platform use
Users must not use the platform for unlawful or dishonest purposes. Prohibited conduct includes collusion, bonus manipulation, using automated tools to place wagers, money laundering, and any attempt to exploit system errors. We reserve the right to withhold winnings, void bets, or suspend accounts where abuse or suspicious activity is detected, pending investigation.
General bonus and promotion rules
All bonuses, free spins and other promotions are subject to specific terms that are provided with each offer. Typical conditions include eligibility criteria, wagering requirements, game contributions, time limits and maximum bet limits while a bonus is active. Abusing promotions or attempting to benefit from errors will result in bonus forfeiture and possible account action. Full promotional terms are available on the promotions page and apply in addition to these Terms and Conditions.
Deposits and withdrawals
Deposits
Available payment methods, minimum deposits and processing details are listed in the cashier. We accept CAD where supported; methods and limits may vary by province and player verification status. Deposits are credited to your account according to the chosen method and any applicable third-party processing times.
Withdrawals
Withdrawals may require identity verification and supporting documents before processing. We will process withdrawals in accordance with the chosen method and our internal checks; processing times and limits depend on the payment method and account level. We may refuse or delay withdrawals where required by law or where an account review is pending.
Dispute resolution
If you have a dispute you should contact customer support so we can review the matter. We aim to resolve disputes promptly and fairly. If a disagreement cannot be resolved through our support channels, it may be handled under applicable Canadian law and by the competent courts or dispute resolution mechanisms for the relevant jurisdiction.
Updates to terms and conditions
We may amend these Terms and Conditions from time to time. Material changes will be published on the site and, where appropriate, notified to account holders. Continued use of the service after changes are posted constitutes acceptance of the updated terms. It is your responsibility to review these terms regularly.